8x8

⚽ 6-8 weeks for migration 🕗 8 hours saved per week for IT ⚡ Minutes to make platform changes, not hours or days like before Southampton Football Club swapped its outdated phone system for 8x8’s cloud platform—boosting internal efficiency and delivering faster, smarter service to fans. The result: better match-day communication, improved engagement, and a future-ready CX foundation. Read their full story here: https://bit.ly/4j3hWG8

Most contact center systems evolved in silos. The result? A mess for your team and a maze for your customers. Time to rethink what unified really means with the help of omnichannel routing. See the smarter path → https://bit.ly/3Y7rrvA

Smart integration = smart differentiation. 💡 The key to unifying fragmented stacks and harmonizing customer interaction data across an organization is to bridge the gap between UCaaS, CCaaS, and CPaaS. But just how are we doing that? This week, we launched four key feature updates that power end-to-end visibility to help connect and make sense of customer data. Read a summary in CX Today: https://bit.ly/42fxdg5

The 2025 #8x8AnalystSummit has been nothing short of a game winner. As always, thank you to the incredible analysts, customers and partners who joined us; We are ever grateful for your insights and guidance. Here's an instant replay of our back-of-the-net highlights: 🔺 Customers are the MVPs, always 🔺 Simplicity > vendor complexity 🔺 The goal is to actually solve customer pain points and provide value vs. just selling a hodgepodge of software updates and features 🔺 Smart integrations and AI are essential to a breakaway strategy 🔺 CX limits = shattered Southampton Football Club, Huw Fielding, PrepayPower, Geoff Keenan, LSH AUTO, Chris Gensmantel, Croft, Nick Smith, Digital Space, Nathan Steadman, Wavenet, Barry Ward, Liz Miller, Zeus Kerravala, Sheila McGee-Smith, Bernie Arnason, Patrick Watson, Blair Pleasant, Dave Michels, Oru Mohiuddin, Robin Gareiss, Jon Arnold, Justin Robbins, Robert Arnold, Nancy Jamison, David Myron, Omer Minkara, Chris Marron, Jim Davies, Samuel C Wilson, Hunter Middleton, Bruno Bertini, Lisa Martin, Joel "Thor" Neeb, Joe McStravick, Dhwani Soni, Lisa Orford, Fábio Ramos, Chrissy C., Jamie Snaddon

St Mary's Stadium, the home pitch of our amazing customer Southampton Football Club, is the perfect setting for the #8x8AnalystSummit and today's conversations on winning #CX strategies. 8x8 connects the dots across the customer journey to eliminate siloes and complexity for seamless communication. Take a look at our newest announcements as part of our platform-level strategy that unify CX across teams, channels, and AI systems—helping leaders simplify tech stacks and improve outcomes. ⚽ JourneyIQ 8x8 JourneyIQ is the latest solution powered by the 8x8 Customer Interaction Data Initiative: an AI-powered tool that unifies data across UCaaS, CCaaS, and CPaaS to provide a real-time, end-to-end view of the customer journey. It eliminates blind spots and identifies points of friction, enabling CX leaders to proactively streamline workflows and unlock the potential of every interaction. https://bit.ly/4245iPW ⚽ RCS Support Introduces Rich Communication Services to the contact center, allowing dynamic, secure, and media-rich two-way omnichannel engagement. This upgrade caters to markets where RCS is growing faster than app-based messaging. 8x8 is one of the first cloud contact center vendors to support RCS natively. https://bit.ly/3RuN999 ⚽ 8x8 Engage Expands digital channel access (video, SMS, WhatsApp, etc.) to frontline employees beyond the contact center, because we know that CX extends across the organization. This extended availability enables businesses to flexibly engage customers on the channel of their choice. https://bit.ly/4l7Zy0l ⚽ AI Orchestrator A solution for managing multiple AI bots across vendors, ensuring smooth transitions between bots and human agents and maintaining context throughout. This also enables 8x8 Contact Center to support AI-based routing, so inquiries are handled faster, which leads to higher satisfaction. https://bit.ly/4leRafs

Welcome customers and analysts to the #8x8AnalystSummit. Thanks for joining us in beautiful Southampton as we share our latest innovations powering #CX ambitions. #futurefocused #AI #CCaaS #UCaaS #CPaaS

Lots of great things to come the next couple days at the #8x8AnalystSummit!

Nothing but smiles from our team after a successful week at Channel Partners Conference & Expo! As always, it was a pleasure to connect with partners in person and meet new faces. Thanks for the great conversations around the channel and the future of CX. #CPExpo #WinningPartnerships

Too many #contactcenters are still providing their agents disconnected tools just to keep up with customers. We've got a better way. With 8x8 Omnichannel Routing, digital channels in the contact center (voice 📞, chat 💬, SMS, email, WhatsApp, and Messenger) can all be managed from one workspace—so agents can stay focused and respond with context, not guesswork. It’s everything your team needs to work together and deliver faster, better service. Learn more here: https://bit.ly/3Y7rrvA

Happening next week: Catch up with the 8x8 team at DTX Manchester from 2-3 April. Come by stand E44 and say hello! Here's what we're most looking forward to: 🎤 8x8's Andrew Lilley will elaborate on how to elevate your #CX strategy – with or without #AI. 🚀 We'll showcase the latest updates and innovations on the integrated 8x8 Platform for CX that optimize every interaction. 🏎️ Our F1 simulator is always a hit – Put your racing skills to the test to be entered to win a smartwatch! 🍹 Happy hour drinks are on us at 3 pm. ✒ Pre-book a demo here: https://bit.ly/43lPFpv #UCXM25 #Manchester