Competitive Electric Supply

The Attorney General’s Office has found that Massachusetts residential consumers pay high rates for competitive electric supply. Learn more about the competitive electric supply market and find resources to help with questions or problems.

Since 2018, the Attorney General’s Office (AGO) has published reports on the competitive electric supply market in Massachusetts. The most recent report, from January 2025, shows that individual residential electric supply customers experienced $73.7 million in net losses in comparison to basic service in the most recent July 2023-June 2024 period. Aggregate net losses over the nine years evaluated by the AGO stand at $651.3 million, with competitive supply customers experiencing net losses in eight of the nine years examined in the AGO’s reports.

Moreover, the AGO’s reports (available below), including its 2025 update, have consistently found that low-income consumers are disproportionately harmed by the competitive electric supply market. As compared to non-low-income customers, low-income customers are more likely to sign-up for competitive supply, more likely to be charged higher rates, and experience higher average net losses.

In order to prevent further harm, the Attorney General continues to call for an end to the individual residential electric supply market. The Attorney General filed legislation that would ban suppliers from contracting directly or renewing contracts with individual residential customers. The legislation would not change Massachusetts’ cities and towns municipal aggregation programs or the markets for commercial and industrial electric supply.

If you are in a dispute with a competitive electric supplier, you can file a consumer complaint with the Attorney General's Office.

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