Luno Bitcoin & Cryptocurrency 4+

Honestly the best crypto wallet no doubt.

Luno is this best crypto wallet no doubt, I have been using luno since 2017 with no issues and I enjoy all features, passed all tests and limitations heading to the top of the hat. Recently in 2021 I noticed a big changes in their policy, verification delay and work ethics due to the influence of central bank. To my opinion, I guess the main objectives of the government and its agencies is to keep the masses poor by all means, now since luno arrived as a financial messiah and has been effective, the government sees it as a treat to their governance and policy so has decided to destabilize the wallet using CBN as bait in order to frustrate the users and the masses in it. Clearly luno offers better rates and low cost then most other crypto wallet recognized by the government and propagated through the internet and media. Thank You!

DO NOT USE LUNO

I haven’t had access to my account since February 2022. My understanding was locked, and I have yet to find out why. I’ve contacted customer service at least 100 times (through instant chat and direct message). Every time I chat with someone, they tell me that their specialized team will reach out to me within five days; however, it’s been more than five months, and I have yet to hear from anyone. When I send a direct message to customer service, the message appears in my inbox as if someone else sent it to me, but it’s my message. I have also messaged LUNO on Instagram and Twitter, and still, no one has fixed my problem. LUNO service is the worst I’ve experienced in my entire life. If you look at other reviews and messages on social media, I’m not the only person to have lost access to their money. LUNO needs to find a better way to communicate with customers to fix their issues. Most likely, an app developer will respond to this post with a link for me to message customer service, which I’ve done countless times. I need a solution to my problem. I’m tired of customer service giving me the roundabout.

Developer Response ,

Hi There! We sincerely apologize for the delay in resolving your issue and for the lack of communication. Kindly forward us your email address or mobile number linked to your Luno account so that we can take a closer look into this issue for you. We look forward to having this resolved! ^ UG

Great app but lacking a community forum

Luno is a great app for the cryptocurrencies it allows one to trade. Easy to use, fairly fast (mostly) and so far has been secure. Transactions are intuitive and getting money in and out is quick. I just wish there was a community forum embedded in the app. Mainly so people could vent, or at least explain stuff. There are times when I think herd mentality overtakes the market and it drops or rises without a reasonable explanation. For example, there’s no logic why cryptocurrency values fall when stocks and stock futures values fall. Yet that’s what’s been happening. If users of cryptocurrencies had a better understanding of their utility and reason for existing I don’t think we’d see volatility paired with stocks.