Green Elf Trees Reviews

Excellent company!
Communication and customer service were great and our tree was gorgeous and lasted well.
Highly recommend - we'll use them again.

Date of experience: 11 December 2023

Lovely Christmas tree and wonderful service. We got to enjoy a real Christmas tree, which barely dropped a needle all season, which can now be replanted and live for years to come. Delivery and pick-up were seamless. Will definitely be getting another next year!

Date of experience: 02 January 2024

Excellent company, would recommend. We had a pot grown tree as a rental for Christmas 2023. We loved the idea of fostering the tree over the period and that it would be planted afterwards. From start to finish, Green Elf Trees were helpful and responsive.

Date of experience: 25 December 2023

Can't recommend this service enough. Tree was gorgeous, delivery & collection folks were polite and helpful, the head office Green Elf team was responsive when I submitted a query and I got a tree that goes back to be planted again for me or someone else to enjoy next year, what's not to love?

Date of experience: 25 December 2023

I rented a Christmas tree in a pot with these fantastic elves! Quick delivery and what’s more important is a very convenient service of collecting trees after new year. Next time I hope to get the same tree, but it should be bigger right?!
Oh and the tree was so beautiful - made my holiday season so much better!

Date of experience: 19 December 2023

I contacted them with a few questions before I ordered, and they were so quick and friendly in response. Ordering, delivery and collection were all straightforward, no issues at all. Tree was fantastic! Excellent quality, gorgeous! And the fact that my purchase aids a charity and was a sustainable choice made it even better. Highly recommend!

Date of experience: 04 January 2024

Ordering was easy. The tree was beautiful. And collection was simple and very easy to reschedule since we weren't home for our initially scheduled collection day. I'll happily order from Green Elf Trees again!

Date of experience: 08 January 2024

Great company.

I've used Green Elf since they started. The customer service is excellent. The trees have always been of good quality. I love the 'foster' tree option for sustainability and the support for charities. Very reasonable pricing.

Date of experience: 15 December 2023

Christmas tree shopping was a breeze! My tree was delivered to me with no fuss and arrived looking really good and well packaged. I will definitely be putting in my order for next Christmas with Green Elf Trees!

Date of experience: 11 December 2023

The best shaped Fraser tree we have ever had. Reliable and on time delivery. Good customer communication. Great eco credentials. Will definitely order from them next year

Date of experience: 19 December 2023

The tree didn't arrive on the day promised. It was barely at the minimum height and planted at an angle in the pot. The soil was so tightly packed (clearly grown in the pot) that we couldn't adjust it. The tree wasn't usable and we had to purchase another one.

Date of experience: 18 December 2023

The first time we have used a tree delivery service and couldn't fault Green Elf Trees. Arrived on time and the tree is one of the best we have had, perfect shape, something I was worried about as I am quite picky. It lasted the duration of Christmas too, we would definitely order again.

Date of experience: 08 December 2023

Great delivery service and proper natural trees, I went for the rental of a potted tree so it can be used again

Date of experience: 04 December 2023

I like that I am supporting a charity and the trees over the years have been very high quality!

Date of experience: 11 January 2024

I ordered a 6ft-7ft potted tree and the one delivered was no more than 5ft7. I phoned the number on the tracking information and when I finally got through I was told to just email their enquiries email address with a photo, which takes them 5 working days to even respond to. I have tried to phone them multiple times since to rectify the issue, but haven't been able to get hold of them, so have had no option but to go to another provider to get a tree last minute.

Date of experience: 30 November 2023

Tree never arrived on delivery day. Impossible to contact the company - live chat and emails go unanswered and the phone number on their website is not in service. Avoid at all costs. May have been a legitimate company at one point but now seems like a scam.

Date of experience: 01 December 2023

Have used this company in previous years with excellent service. Judging by other reviews it looks like it has gone down the pan. My tree did not arrive on the date booked. I have no idea if or when I might see said tree as customer service is non existent and impossible to get a response from.

Date of experience: 07 December 2023

The best Christmas tree I’ve had (ordered it last week as well as last year)! It was really easy to order online and select the size/type etc as well as the desired delivery day (the pictures online were really accurate and showed a clear view of the quality of the tree that matched the actual tree received).

The delivery went very smoothly with updates sent and very flexible if changes were required, including having the tree delivered straight in my living room where I wanted to place it.

The tree itself was gorgeous, exactly what I needed!

Moreover, the pick up service last year was amazing as they came and collected it in January when not needed anymore which saved me a lot of time and hassle to find a place to dispose it! So I’m definitely making use of that this year as well!

I’d highly recommend this company as the services they provide are of high quality and you can clearly see they put customer care at their core!

Date of experience: 02 December 2023

Tree didn’t arrive, despite booking the date and paying weeks in advance. Couldn’t get through to customer services and got a response to my email a week later asking if my tree had arrived - it clearly hadn’t. Decorating the Christmas tree is a special event for so many people. Not having one arriving the day you expect it and having to rush choose one elsewhere just spoils the magic and adds stress, and this wasn’t acknowledged at all by the company in their response. I have been issued a refund so hopefully this doesn’t take as long to get into my account. I wanted to buy through a small business with great ethics and reviews, but small businesses do have to deliver a solid service to justify higher prices. I would say it’s a one off year, but when I shared what happened with my mum, she said the same happened to her last year and her Green Elf Tree also never arrived.

Date of experience: 30 November 2023

Great tree, lasted well over a month. Super friendly delivery guy. Very easy

Date of experience: 02 December 2023