The State of Digital Quality 2023
While your organization may have measures and staff in place to assess your digital quality, your customers ultimately determine whether your apps are good enough, or leave something to be desired. The State of Digital Quality report looks at quality practices, defects and coverage across different industries and testing types. See how you compare.
The most common defects across testing types
Do your apps crash more than most? Are your struggles with screen readers and missing translations average or off the mark? How do you prevent these defects in the first place?
Device coverage comparisons by region & industry
See the average number of configurations evaluated per test, and which configurations are most frequently tested. Includes regional and industry breakdowns.
Digital quality frameworks for a holistic testing approach
Learn the core capabilities and processes you need to be able to scale quality across the organization, take a holistic approach to testing and development, and deliver digital excellence.
49%
of all functional defects are workflow errors that can block users from completing transactions.
72%
of organizations reported they have a dedicated accessibility expert on staff.
86%
of survey respondents have some level of concern about bias in generative AI tools.
73%
of localization errors in 2022 were due to poor or missing translations.
Recommended Content
View additional insights on the State of Digital Quality.
Blog: Improving Digital Quality in 2023: Where to Focus
Insight on which digital quality investments yield the greatest returns for organizations looking for speed and scale.
Webinar: Experts Discuss the State of Digital Quality in 2023
Report: What's New in the State of Europe's Digital Quality
Read the full State of Digital Quality in Europe 2023 report to see how the region compares.
View our additional companion reports
Want to dive deeper into data and trends in your region or industry? Along with our global report, you can access reports for Europe and six key industries.