“I have collaborated with Fatima for several years at Regus. Fatima was a very dedicated director who always went the extra mile to accomplish her sales & performance targets with strong leadership capabilities She was proactively looking for support to ensure her managers well properly trained. ”
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It is a privilege to lead the commercial strategy of a global company the size of IWG…
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SalesPond
Stand Out with Personalised Outreach! In today’s fast-paced B2B world, personalisation is no longer optional—it's essential. 🌟 Generic outreach won’t cut it anymore. Prospects want to feel understood, and that starts with messages tailored to their needs. At SalesPond, we combine personalised outreach strategies with multi-touch cadences to turn cold leads into engaged prospects. Why personalisation matters: ✔️ Builds trust by addressing specific pain points. ✔️ Improves response rates with relevant, targeted messaging. ✔️ Keeps your brand top of mind with consistent, value-driven touches. Want to know how personalised outreach can elevate your outbound lead generation? Contact our team today: info@salespond.com #LeadGeneration #PersonalisedOutreach #OutboundSales #SalesPond #B2BMarketing
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Lucidworks
Robotic customer service doesn't work. Patrick Hoeffel explains how simple, human touches in your knowledge management strategy can make all the difference in CX. 👋 Key takeaway: Connect with customers on a personal level — it's the secret to building lasting relationships and loyalty. Watch now and get the full 5 must-haves for transforming your CX: https://okt.to/1G2QDO
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Remo Start
Don’t wait for 2025 to know what your customers want! Achieving 70% Growth in 2025 is possible with personalized customer outreach. 📈 Join us today for an action-packed 1-hour webinar at 7pm WAT where we’ll dive deep into this crucial part of your organization’s success. And guess what? There’s a special package for one lucky attendee! 🎁 See you soon! Join the meeting here: https://lnkd.in/d5nt5JTY #AI #artificialintelligence #analytics
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SaaSiest
At SaaSiest Amsterdam last week, Emilie Dubau shared a powerful shift in perspective: customer success isn't a cost center – it’s a revenue engine. The reality? customer success drives revenue through: 🔑 Retention – Happy customers stick around. 📈 Expansion – Satisfied clients buy more. 💡Advocacy – Loyal customers spread the word. Read the full article below to discover five practical tactics Emilie shared: https://lnkd.in/gtmeP7C2
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ClientMind
📣 Our Story as told by our founder Jake Raijmann TLDR: ClientMind is a Customer Care Outsourcing Agency. We help fast-growing organizations deliver Customer Service talent and Customer service teams on a remote basis. We do this from our Dutch-speaking office/hub. 🖥️ ClientMind delivers remote Customer service talent & teams from Suriname to fast-growing companies. 💡 ClientMind helps companies not only with Customer service talent, but also with Virtual assistants, large-scale data entry projects, Back office/helpdesk activities. 💰 Working with ClientMind can provide clients with a cost saving of at least 40%. 🎓 ClientMind offers Surinamese professionals the opportunity to work in international organizations. Why on earth are you starting a customer service agency?” I’ve been getting this question a lot lately. ⚡️The spark for launching a customer service agency ignited at the end of last year. I was working at Voggt, launching in the Netherlands, and we were scaling fast. Our primary goal was to capture as much market share as possible in a very short time. We achieved product-market fit within weeks. But success brought its own challenges. We were growing fast, but suddenly realised we had no one to address customer issues as they arose.😫 Initially, I was the one resolving support queries—everything from payment issues to “How can I contact the seller?” and my personal favourite, “Where is my package?” 😅 😳 It took us six exhausting months to find a competent Dutch-speaking customer support agent. We tried everything. Finally, we hired a customer service freelancer from Suriname, and just like that, our problems vanished. She wasn’t just fluent in Dutch; she was professional, had a strong work ethic, and our customers loved the responsive and empathetic service she provided. 👉🏽 That experience was transformative. When I left Voggt, I knew I wanted to replicate this success for other startups. Effective customer service can truly redefine a company. It builds stronger relationships and strengthens customer loyalty. While startups focus on growth, I wanted to ensure they had the support infrastructure to excel in customer care. So, that’s why I started ClientMind. To help startups excel not just in growth, but in customer satisfaction and loyalty.
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Kickscale
Many sales teams struggle with it... low closing rates. Studies have shown why this is often the case: you should NEVER sell the product... but the VALUE!!! The positive side effect of this little change? Your deal cycle shortens and your closing rates will increase. Successful sales leaders rely on "Value Selling". They use the so-called Value Framework for this and thus help their team sell more efficiently... by getting everyone in the sales team on the same page. Today we'll show you how to create and apply this Value Framework for your team. #valueselling #valueframework #sales https://hubs.li/Q02tTGms0
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Consensus
78% of sales pros say AI can free up time for what really matters. But here’s the challenge: knowing what to automate and what needs that human touch. From wasting hours on repetitive demos to digging through buyer data for insights, the struggle is real. But it doesn’t have to be. Discover how to pinpoint your biggest time-wasters and leverage AI to: ✅ Automate repetitive tasks. ✅ Unlock actionable insights from data. ✅ Prioritize high-value work that drives deals forward. The best part? We break it all down for you 👉 https://hubs.ly/Q02Y_5Vf0
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Insight6 Kent
🤔 How do Happy employees create happy customers? Happy employees are essential for delivering exceptional Customer Experience (CX). The connection between Employee Experience (EX) and CX is undeniable in today’s business landscape Learn more about the link between Employee Experience (EX) and Customer Experience (CX) in our latest blog. 👉 Read the full blog here: https://bit.ly/3N3zWSL #EmployeeExperience #CustomerExperience #CX #EX
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MindMagine
🚨 𝗦𝘁𝗿𝘂𝗴𝗴𝗹𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻? 🚨 Join us online on 𝟳 𝗔𝘂𝗴𝘂𝘀𝘁 at 7pm (MYT, UTC +8) for "The Value of Genuine Customer Engagement" and learn how to overcome common CX challenges. Gain insights from experts Monique Jansen and Tim Haslett, moderated by Michiel R. De Boer. 🌟 Why Attend? ✔️ Understand the impact of CX on loyalty and brand reputation ✔️ Gain actionable insights to overcome CX challenges ✔️ Engage in relaxing yet informative discussions 📅 Add to calendar (access link incl.): https://lnkd.in/gy3SDiJc 👉 More info: https://lnkd.in/gS7i_rtf Let's create exceptional customer experiences together! #CustomerEngagement #BusinessGrowth #CustomerExperiences #DigitalTransformation #MarketingStrategy #Leadership #Innovation #CoffeewithMindMagine
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Sales Enablement Collective
🥳 Day One has come to a close at Sales Enablement Summit Amsterdam. Let's recap... ✅ Enablement journey lessons learned ✅ Equipping sales enablement to thrive through times of change ✅ Customer-centric AI co-pilots ✅ Coaching and leadership enablement strategies ✅ Cultivating a high-performance sales culture ✅ Gaining buy-in and securing a seat at the table ✅ Building your enablement team into a strategic powerhouse ✅ Igniting organizational change through enablement ✅ Sales coaching with AI ✅ Choosing the right tools ... Not a bad day's work! 😅 Huge thanks to today's contributors 👏 Worldline, Google Cloud, Pleo, Evergrowth, Sastrify, Zoom, Ford Pro, dscout, and Juniper Networks! More to come tomorrow 🙌 #salesenablement #artificialintelligence #salescoaching
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Stream
Catch Bram De Geyter, VP of Product at Showpad, as he shares expert insights on B2B product management and building top-performing teams. 💡 What you'll learn: ✅ How to prioritize features across a diverse customer base ✅ Best practices for behavioral product management ✅ Pro tips for navigating B2B product challenges Don't miss the chance to explore these topics and more—including a Q&A session with Bram! 📺 Watch now: https://lnkd.in/g8buFQDn
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Perform-Consult
𝗚𝗲𝘁𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗶𝗻 𝗮 𝟱 𝘀𝘁𝗮𝗿 𝗵𝗲𝗮𝗱𝘀𝗽𝗮𝗰𝗲 𝗶𝘀 𝗮 𝗴𝗮𝗺𝗲 𝗰𝗵𝗮𝗻𝗴𝗲𝗿! Delivering the kind of service and sales experiences which motivate your customers to leave you glowing reviews, and keeps them coming back for more is what you're always striving for. 𝗧𝗵𝗶𝘀 𝗶𝘀 𝘄𝗵𝗲𝗿𝗲 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽, and where the science and connection between delivering great EX (employee experience) to deliver outstanding CX (customer experience), and working on how you operate to deliver great user experiences (UX) comes into play. Building that bridge which sees your people 'wanting' to blow their customers minds with great outcomes is our secret sauce to your success. If you'd like to talk it over and explore how I will help you tap into this method to help you achieve the benefits of customer and people loyalty, reach out here and I'll take care of the rest. Speak soon, Al #customersatisfaction #customerloyalty #customerretention
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Botgo Technologies Pvt. Ltd.
Customers expect quick responses – 90% say it's crucial. They also appreciate personalized experiences, support across different channels, multilingual assistance, and so on. In the end, people want support, and they expect you to help them. A chatbot does just that, consistently providing assistance and support. 𝐒𝐰𝐢𝐭𝐜𝐡 𝐭𝐨 𝐁𝐨𝐭𝐠𝐨 𝐍𝐨𝐰! 𝗖𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬 𝐭𝐨𝐝𝐚𝐲 𝐟𝐨𝐫 𝐚 𝐟𝐫𝐞𝐞 𝟔𝟎 𝐝𝐚𝐲𝐬 𝐭𝐫𝐢𝐚𝐥, 𝐃𝐞𝐦𝐨 & 𝐐𝐮𝐨𝐭𝐞𝐬! 𝗙𝗼𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻:👇 🌐𝗩𝗶𝘀𝗶𝘁 𝗨𝘀: https://botgo.io ☎𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗨𝘀:+91-9650708766 #ai #aichatbot #chatbot #chatbotdevelopment #engegament #chatbotsolution #chatbotcompany #conversation #customersupport #customer #customerservice #business #customersatisfaction #customers #reviews #sales #smallbusinessowner
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Celusion Technologies
Ever wished for a tool that guides you through every step of the sales process? Meet FUNNEL! It’s packed with features such as: Predictive Insights: Know your next best move. Deep Customer Understanding: Personalize like a pro. Seamless Integration: All your tools, one place. Dynamic Lead Scoring: Focus on hot leads. Automated Workflows: Save time, reduce errors. Actionable Insights: Data that drives decisions. Want to know more? Simply drop us a comment and explore how FUNNEL can transform your sales approach. #SalesFunnel #LeadManagementSystem #Banking
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3Sparrows Executive Services
Think sales alone are the key to growth? Think again. True growth demands a strong operational foundation. Here’s how to build real, sustainable growth: 1. Optimize Profit Margins: Stop obsessing over sales figures. High revenue is meaningless if your profit margins are shrinking. Control costs, refine your pricing strategy, and improve efficiency. 2. Strengthen Systems and Processes: Sales without strong systems lead to chaos. Develop clear SOPs, automate tasks with technology, invest in staff training, and ensure your infrastructure can handle growth. Consistency and scalability are the real game-changers. 3. Enhance Cash Flow Management: Sales boosts can strain your cash flow. Forecast accurately, implement efficient invoicing, manage expenses wisely, and maintain cash reserves. Healthy cash flow is essential for sustaining growth and navigating tough times. Sales might make headlines, but they don’t guarantee success if there is no plan to execute with excellence. ✳️ Focus on building a resilient, efficient, and profitable business foundation. Expand wisely and sustainably for long-term success. What are your thoughts or experience with the illusion of business growth through an increase in sales and/or gross revenue? 👇 #BusinessGrowth #Operations #SustainableSuccess #ProfitMargins
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Redpoint Global Inc.
We understand the challenges #CX and data professionals face in delivering personalized, consistent customer experiences across every channel. 𝗪𝗶𝘁𝗵 𝗿𝗮𝗽𝗶𝗱𝗹𝘆 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝗹𝗶𝗸𝗲 #𝗔𝗜 𝗮𝗻𝗱 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀, 𝗶𝘁’𝘀 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝘁𝗼 𝗵𝗮𝘃𝗲 𝗮 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝗸𝗲𝗲𝗽 𝗽𝗮𝗰𝗲. 𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝘆 𝘄𝗲 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱 𝗮 𝗖𝗼𝗺𝗽𝗼𝘀𝗮𝗯𝗹𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗗𝗮𝘁𝗮 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 (𝗖𝗗𝗣) 𝗮𝘀 𝗮 𝗺𝗼𝗱𝗲𝗿𝗻, 𝗳𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗮𝗹𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝘃𝗲 𝘁𝗼 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗗𝗣𝘀. A Composable CDP allows you to customize your approach by integrating the best-in-class tools—such as data ingestion, identity resolution, and segmentation—while centralizing all customer data in a unified cloud environment. This enables 𝗿𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲, 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗽𝗿𝗼𝗳𝗶𝗹𝗲𝘀, 𝘀𝗼 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺𝘀 𝗰𝗮𝗻 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀, 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁. More importantly, a composable approach provides the agility to adapt as your business needs change. Whether you’re integrating AI-driven solutions or updating your CX strategy, a Composable CDP ensures you can innovate quickly and stay competitive without disrupting your existing operations. By choosing a Composable #CDP, you gain both the flexibility to evolve and the control to ensure data quality and governance across every touchpoint—empowering your teams to deliver exceptional CX at every stage of the customer journey. Our Chief Product Officer, Ian Clayton, shared his insight in an 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 & 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗠𝗮𝗴𝗮𝘇𝗶𝗻𝗲 𝗮𝗿𝘁𝗶𝗰𝗹𝗲: https://lnkd.in/dU4CTzZg
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The Estee Show
The Paradox of Service: Can Great CX Mean No Service at All? Excited to share this episode with Ben Segal, a former colleague and a powerhouse in customer experience! With his impressive track record at companies like Freshly, Pair, and Thesis, Ben shared insights that redefine how I perceive customer service. His approach goes beyond mere satisfaction; he emphasizes the importance of delighting customers and transforming their experiences into lasting emotional connections. In our conversation, he highlighted how thoughtful gestures—like sending flowers to a grieving pet owner—can create unforgettable moments that resonate far beyond the transaction. I’m excited to share this enlightening discussion with you all; it’s packed with wisdom that can elevate any organization’s customer experience strategy! 😄 Delight, Don’t Just Satisfy: The goal should be to delight customers, not just meet their needs. A memorable experience can turn a one-time buyer into a loyal advocate. 😄 Empathy in Action: Companies that show genuine empathy—like sending flowers to a grieving pet owner—create emotional connections that keep customers coming back. 😄 Investing in CX Pays Off: Retaining customers is cheaper than acquiring new ones. Investing in CX can lead to significant cost savings in the long run. 😄 Culture of Empowerment: Leaders must foster an environment where employees feel empowered to go the "extra inch," which is often more attainable than going the "extra mile." 😄 Short-Term vs. Long-Term Thinking: Prioritizing immediate profits can undermine long-term relationships. Building emotional connections today pays dividends tomorrow. 😄 CX as a Revenue Driver: A strong CX strategy can enhance brand reputation and customer lifetime value, ultimately benefiting the bottom line. Spotify: https://lnkd.in/eV_Yf2cS Apple Podcasts: https://lnkd.in/eCgutcBi
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6sense
‘Recurring revenue is a result of recurring impact.’ What a way to wrap #6senseInspire with closing keynote speaker Jacco van der Kooj, Founder of Winning by Design, and his model for sustainable growth! His keynote revealed two especially fascinating concepts: 1️⃣ Transform your go-to-market team into a “revenue factory” With this model, every part of the revenue machine is aligned and delivering long-term, efficient growth with the right GTM motions – while delivering a high-quality experience for your customers that creates a lasting impact. 2️⃣ Extend your funnel into a “bowtie” model Traditional funnels stop at revenue generation. Recurring revenue requires extending a funnel into a bowtie-shaped model, which emphasises onboarding, retention, and expansion to consistently create impact across the customer lifecycle. To summarize: Focus on the customers where the most significant impact can be made to navigate the new era of the ‘revenue factory’ with confidence and precision. And that’s the end of our live coverage today! Stay tuned for more key takeaways and recaps from all the Inspire sessions, coming soon!
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