Hootsuite Reviews

4 out of 5 posts fail.
Several years later they've not fixed the same problems they always have had, let alone attempt to upgrade and integrate new features.
Cannot rely on the service to do the bare minimum

Date of experience: May 06, 2024

We used Hootsuite enterprise for a couple of years and were increasingly unhappy as the customer service was dismal. No replies for months, no resolutions, shocking all around. They were very aware of our dissatisfaction. We had said in previous feedback that we had no intention of renewing.

We didn't get a proper renewal notice and were shocked that when we cancelled our plan, we were told we were seven days too late and should have given a whopping two months notice. They're forcing us to pay for a year's worth of their services, $22,000 (!), despite the fact we've migrated away and hadn't been using it for several months already at this point. Trying to negotiate or discuss has been like hitting a brick wall.

Edit: There is no way to contact you through this platform and we've not been getting anywhere via email - please share a new address if you have it

Date of experience: January 27, 2024

I just cannot schedule posts and go about my day without worrying that something will not post in time. For weeks, scheduling to the Threads is constantly failing. I understand that the service is still in beta, but seems like Hootsuite don't know why posting fails every time

Date of experience: April 08, 2024

Buyer beware! Hootsuite won't let you schedule stories or tag users in carousel posts and constantly disconnects from social accounts. They won't issue refunds unless a request made within 30 days. So if you are unhappy with your services 6 months into your year-long plan you're on your own.

Date of experience: March 13, 2024

I used the trial service to test and see if their service will suite my needs.
Unfortunately it was not meeting my expectations, therefore I cancelled the trial.
Sadly, they decided to charge me out of nowhere for 1 month, setting up an automatic monthly renewal plan for £129[not including tax].

I raised a ticket to solve the issue, but with no solution. It seems like these sort of scams are completely allowed.
I would recommend to avoid at all cost.
Their service is probably worth £10 a month.

Date of experience: December 29, 2023

Hootsuite makes us so much more organised, saving us a ton of time in the process. The only downside is that it is quite pricey.

Date of experience: April 09, 2024

We used this platform for scheduling post on Facebook, Instagram and so on.
Works great.
We have also received great customer service when needed.

Date of experience: March 25, 2024

Initially I had a problem with a surprise billing related to an employee not cancelling before the trial period.
Although you’ll never get a live human, if you are patient and send emails that weirdly reply automatically that make you feel like you aren’t get him anywhere, they will resolve your problem. It just seems like it’s all AI or whatever, welcome to the future I guess.

Date of experience: February 01, 2024

Buyer beware! First - an outdated, clunky interface. Did not support TikTok - one of the most important social media channels?! We moved on to a more flexible and modern option (Zoho Social). Secondly - we had an annual subscription. They require TWO MONTHS notice to cancel the NEXT years' service. The person who signed the agreement left and we were not aware of the terms. We confirmed to terminate the agreement with 54 days notice before the end of the year (instead of 60) and Hootsuite refused to release us for the following year from a service that e clearly did not use. I've never had an experience where a business is so predatory with their terms. But I guess you have to be when the product itself is a poor value. If a company has such little faith in the value of its product, why would you buy it?

EDIT: We have had many discussions with our billing rep about this and I assure you they don't care and won't do anything.

Date of experience: August 10, 2023

We like using Hootsuite for our basic marketing needs. However, they recently increased our monthly subscription rate from £21 to £129. This seems incredibly unfair and unreasonable. I don’t know any business to increase their monthly rates by this much (it’s over a 500% increase in price). Be careful joining. They’ll start with a low price model and then increase it excessively after a short time. I appreciate that costs rise, especially given inflation at the moment. But this increase is beyond acceptable. We don’t even use any of the new features they claim to be behind the price increase. They should keep a basic model for those that just need the platform for simple scheduled posts.

We are now on the hunt for a new platform and luckily there’s quite a few a

We thought it was a mistake at first, but having spoken to a customer service rep (no telephone line- only by email), it proved to be correct. Really rather shocking, and we now have a month to transfer over all our social media to a new platform.

Date of experience: March 01, 2024

Je n'ai jamais eu de compte chez Hootsuite : j'ai seulement commencé une inscription que je n'ai jamais finalisé.

Ils ont prélevé 1400€ sur mon compte Paypal sans prévenir et sans mon accord.

Actuellement, Hootsuite refuse de rembourser Paypal, qui me tient donc responsable de leur fournir ce montant.

J'attends que Hootsuite rembourse mon compte Paypal afin de clore ce sujet.

EDIT:
Thank you Margaret and Luis for your support.
I'm confident this issue will be solved soon, in which case I shall edit the Trustpilot commentary above.

EDIT 2: As promised, I'm editing my message and adding a couple of stars, since my issue has finally been resolved. Thank you for your support.

Date of experience: July 17, 2023

Lists one price per month on its website but charges you nearly double after the trial period ended. I even contacted their customer service after the charge, who were dismissive and completely unhelpful. I just want the difference refunded which they are refusing. Won't be using again and our company will be researching other social media schedulers.

Date of experience: October 14, 2023

We have been using hootesuite for a couple of years and the subscription auto renewed an. d took an annual payment from our bank. We then received an email of a price increase. And contacted them to cancel and they will not refund the annual subscription which is paid until Sept 2024.

No contact number. Nobody you can speak to. Really poor customer service.

Basically robots you are speaking with.

Date of experience: October 30, 2023

Echoing a lot of other reviews here.

Feature-wise, similar to other platforms (we switched to Buffer and I actually like it better).

One-star rating, however, for integrity.

We became a paid customer in 2020 for USD 29/mo. Without warning, our price nearly tripled in 2022 to USD 75/mo. I disputed the charge but Hootsuite stonewalled.

So not even 2 years after we subscribed, they thought it a good idea to sneak through a price increase. Again, no warning, at least nothing in-platform and nothing I received via email.

Date of experience: August 15, 2022

I just want to acknowledge Hootsuite's honesty. I signed up for a free two-month trial and hardly used it- then forgot about it. Technically, legally even, they were right to charge me an annual fee after two months was up - I'd agreed to that when I signed up - and they did. But the moment I got onto them to say I'd forgotten they reimbursed me, no problem, no difficulties, right away. I am going to try them again, once I have more time to get my head around all the different things they do - they were recommended by two fellow novelists - but this time of year I'm crazy-busy.

Date of experience: November 06, 2023

I’ve been charged 1437.58€ following the renewal of an account that I never used, and I was never contacted to remind me that the debit would take place. This is the first time I've seen this kind of procedure, even though I also work in the Saas sector. Avoid this company if you can. I submitted a request for a refund, which has obviously gone unanswered for 4 days. If no action is taken within 48 hours, I will file a complaint (and European laws are fortunately well suited to this kind of scam) + file a PayPal dispute.

If by any chance someone from Hootsuite is reading this, here’s my account number : 77555491

Date of experience: November 01, 2023

Payment of £1.3k taken from bank account with no warning and our account has been dormant.
I have escalated via PayPal to raise a merchant dispute after trying to speak directly with Hootsuite. After speaking with my bank I am now undertaking the painstaking painful process of cancelling my bank account and all outgoing payments due to the recurring payment set up on my account. If raising a dispute with PayPal ensure you activate your buyers protection instead of unauthorised transaction. Avoid at at all costs.

UPDATE 13/01/2024 - Still no update from Hootsuite

Date of experience: December 20, 2023

Loved it! Irreplaceable! Reliable! A lot of weight of managing this cyber world was lifted off the shoulders. Used it for campaigning free events. Through that I saw how beneficial it is for business HANDS DOWN!
*The only thing I would do differently is create more packages priced for small businesses or starting businesses with a realistic timeframe of business increase so that the monthly would be more manageable.

Date of experience: July 06, 2022

These people are nothing but thieves.

I downgraded my account to the Free plan before an annual subscription was due and I also removed my payment method which was my business bank card.

Nevertheless, a week later, they STILL took the annual subscription fee of over £1200!

We’ve sent three support messages now and they have all been ignored!

AVOID using this company at all costs.

Date of experience: July 07, 2023

Charged twice within a month on the same account number. £561.60 in November, then Just a few days later £1,281.60. Of course, no support at the weekend.... Thats neary 2K for a service that cost just shy of £300 in 2020. Beyond dissapointed.

I’ll post an update, dependent on the outcome. But as of now, this review stands.

Date of experience: December 09, 2023